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ALT UPDATES, Input, Feedback, Comings & Goings!
3/24/2009 4:39 pm Last Read: |
OK! I've learned quite a bit I my research in dealing with site issues. A few overview points first: A GREAT DEAL of what happens on this site is automated. "Persecution" "Censorship" and "Banning" are words lots of people find sexy. For better or for worse, MUCH of the filtering and deleting and blocking that happens here is done by 'bot and then (possibly) checked manually. No shadowy cartel of censors is sitting there deliberately killing YOUR blog or Advice Line posts because they don't like the content. The "Report for Abuse" feature is a many splendored thing. I cannot go in to detail, but with regard to "Cliques" of people having "more control," see above. "Bugs" vs. "Features Impacting Revenue." If you can't renew your membership because the credit card system is broken that is a priority, and a top-shelf bug If you can't read the text on your "Member Search" page because, for reasons known only to God, it is now &^%$# maroon, that is NOT seen as having financial impact and will probably wait for inclusion in another code fix. I am not the biggest fan of this, but there you have it. The best I can do is to suggest things to piggyback on other changes that DO impact revenue. Get some Pork-Barrel fixes in, if you get my meaning. Some stuff HAS been addressed. I have read all of the suggestions. Lots of them are legitimate gripes which, frankly, aren't necessarily going to be addressed anytime soon. But they are trickling through. Advice Lines: There has been a substantial diminution in disruptive behavior. The handful of aliases, operated by a handful of members who were responsible for the vast majority of the off-topic posts are addressed far more quickly. The "Most Respected Responder" list is no more. Further adjustments to the voting system are in the pipeline. The hope is to make voting on the posted QUESTION optional. The poster would opt-in to have the query open for voting. Voting on responses is up on the chopping block. There is some code-fu that may make having one and not the other an impossibility. Premium Features: Thanks to the initial flurry of complaints, the automatic "Notification when an email is sent" point-vampire feature is dead. Yay! And yes, the "Renewal Date" feature is buried. No one seems to want to change that. I strongly suggest you carefully make your selections and never leave default settings. Customer Service. Yeah. I wish I had some awesome news there. Online Status. Some of this is bug-driven. If you notice a pattern (i.e. it happens mostly when you first log in, if you see anything weird about YOUR status, etc) please advise. Blog Issues. Back when I first posted on site issues, there was a server turnover in process. That is now complete and I haven't seen much bugginess in terms of the blogs of late. If you are STILL seeing weirdness, please post on that. Backing up blogs: I believe right now, RSS only allows you to see a limited range of posts. I am not sure if there is an internal issue blocking this, or if this is something that our system, such as it is, cannot handle. Paid Members Ads Still trying to see if we can have the adverts removed from the sight of Premium members. I know in the mists of time it was the case, but I imagine premium members must be clicking on the bloody things; otherwise there wouldn't be so much pushback. Chat Rooms People seem to want moderators. HOWEVER! Moderating the moderators and proving that this would add value immediately does complicate the issue. 'Tis is a broad stroke overview. And I know there is much that leaves a rather unsatisfied sensation. But hopefully, with this narrow-band approach, I can gather focused feedback and further bolster my case for more of these changes. Thanks everyone. ~Mollena  Mollena
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 3/24/2009 5:33 pm |
Thanks for the update.
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3/24/2009 5:39 pm |
Mollena Thanks too for the update and your efforts It must help having a "user" to nag them too  A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing. George Bernard Shaw Jenny
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3/24/2009 7:57 pm |
Thank you for everything you've been doing. I can honestly say I see a remarkable difference and have actually been considering being Gold member again. The reason I quit was trolls on advice lines and I do hope they will eventually get tired of posting questions that just get deleted and move on to another site to troll. When I know this is happening I will definitely be Gold member again...Andy It's only kinky the first time  
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3/24/2009 11:00 pm |
Good on you, Mo. Putting the 'ass' into 'asset'.
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3/25/2009 1:28 am |
thanks for the update, Mollena. there are still several things i'd like to see fixed, but the improvements here HAVE been noticeable. and those improvements encouraged me to purchase a membership here, for the first time since i've been on this site. i hope the altmonkeys-that-be understand that the better this site works, even with "little" things, the more willing people will be to part with membership fees. people want QUALITY for their money. even BDSM'ers. thanks again. "There is a beauty unspeakable in this heart of corruption, where the flowers are aflame." -Liber LXV, Chap. IV:3
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3/25/2009 5:24 am |
THANK YOU FOR YOUR EFFORTS. TRY TO GET THEM TO REALIZE THAT TURNING THE AUTOMATIC RENEWAL BACK ON AFTER YOU HAVE TURNED IT OFF AND THEN CHARGING YOU $30 DOES NOT MAKE COSTUMERS HAPPY. IT IS ILLEGAL AND BOTH THE COMPANY AND THE EMPLOYEE WHO DID IT ARE RESPONSIBLE. ALSO, AFTER I COMPLAIN ABOUT THAT, WHY WOULD THEIR CUSTOMER SERVICE REPLY BY ASKING ME TO SEND MY CREDIT CARD NUMBER? THEY HAVE IT AND JUST MISUSED USED IT. "DO WHAT YOU CAN WITH WHAT YOU HAVE WHERE YOU ARE." T. Roosevelt
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3/25/2009 8:50 am |
 I see and feel a definite change in the atmosphere at the AL. Your attention and efforts have not gone unnoticed. Thank you. The Most Respected Responder List is no longer accessible from my main magazine page. There are some members who still have a link to it on theirs. I'm sure the glitches will all be ironed out over time. Progress does take time. 
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3/25/2009 9:17 am |
You are doing a great job. Thank you. ID Live until you Die
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3/25/2009 10:20 am |
Thanks Mollena. If there is no respected responders list and voting is voluntary then there's no point in a score is there? But don't kill the link as it's a useful tool for linking to a person's past posts. Maybe rename it. I had a similar problem to santa3x above with being illegally charged. When the renewal setting was switched to on as default for everybody some (if not all) of us who started our subscription prior to making it default and had already set it to off had it turned on again without our knowledge. I lost a lot of money paying when I thought I was getting my free subscription time. Once I'd made a decision it must surely be illegal to change it against my will and without notification mid way through my subscription. Doc.  <-- lucy   If you're not living on the edge then you're taking up too much room.
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3/25/2009 10:46 am |
Thanks Mollena. If there is no respected responders list and voting is voluntary then there's no point in a score is there? But don't kill the link as it's a useful tool for linking to a person's past posts. Maybe rename it. I had a similar problem to santa3x above with being illegally charged. When the renewal setting was switched to on as default for everybody some (if not all) of us who started our subscription prior to making it default and had already set it to off had it turned on again without our knowledge. I lost a lot of money paying when I thought I was getting my free subscription time. Once I'd made a decision it must surely be illegal to change it against my will and without notification mid way through my subscription. It is incumbent on the company to update their policy, and to do so in writing. HOWEVER. THE MEANS of transmitting to you this information is flexible. Changing the policy on the TOU page is, LEGALLY, considered sufficient notice. When I worked for [insert name of big ass bank here] we would push through insane amounts of fee hikes adjustments and service cuts through those inserts that come with your credit card statement. You probably haven't read one of those cover to cover in a long time. But when we made the shift from interest compounding monthly to daily, and applying installment payments LAST to the charges on your account that gather the most finance charges (i.e. cash advances) that was how we "Communicated" the information to hundreds of thousands of unsuspecting customers. Caveat Emptor. You have to read and re-read and keep reading the TOU with regard to your account if you want any chance of keeping abreast of changes like this. ~Mo Mollena
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